{"id":1704,"date":"2024-09-11T09:55:45","date_gmt":"2024-09-11T09:55:45","guid":{"rendered":"https:\/\/sianty.com\/?page_id=1704"},"modified":"2025-01-02T10:40:37","modified_gmt":"2025-01-02T10:40:37","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/sianty.com\/ar\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"

Sianty Terms of Use<\/strong><\/p>\n\n\n\n

Last Updated: February 2024<\/p>\n\n\n\n

These Terms of Use represent the agreement between\u00a0Sianty<\/a><\/strong>\u00a0and You. By accepting these Terms of Use, You also agree with our Privacy Policy.<\/p>\n\n\n\n

1. STATEMENT OF MEANING<\/strong><\/p>\n\n\n\n

1.1 \u201cAccount\u201d<\/strong> means the accounts the Customer generates, over the Hosted Software, to obtain Customer Data.<\/p>\n\n\n\n

1.2 \u201cAffiliates\u201d\u00a0means any other operation that, directly or indirectly through one or more intermediaries, controls, is controlled by or is under common control with, the Customer.<\/p>\n\n\n\n

1.3 \u201cApps\u201d\u00a0means the software applications for smartphones and tablets handed out by sianty through Google Play or Apple App Store.<\/p>\n\n\n\n

1.4 \u201cAuthorized User\u201d\u00a0means Customer\u2019s employees whom Customer authorizes to use the
1.3 \u201cApps\u201d\u00a0means the software applications for smartphones and tablets handed out by sianty through Google Play or Apple Software strictly on its behalf.<\/p>\n\n\n\n

1.5 \u201cCustomer\u201d\u00a0means the establishment for which you are accepting this agreement, and Affiliates of that establishment.<\/p>\n\n\n\n

1.6 \u201cCustomer Data\u201d\u00a0means data input by Customer into Apps and Hosted Software, and the analysis, reports, and alerts generated by<\/p>\n\n\n\n

the Products containing such data. To avoid any doubt, Customer Data does not include any sianty Software.<\/p>\n\n\n\n

1.7 \u201cDocumentation\u201d\u00a0means any documentation made accessible to the Customer through the sianty website or otherwise made accessible to Customers by sianty .<\/p>\n\n\n\n

1.8 \u201cHosted Software\u201d\u00a0means sianty’s web-based software platform, including the interface accessed online.<\/p>\n\n\n\n

1.9 \u201cOrder Form\u201d\u00a0means the quote describing the purchase of sianty licenses issued by sianty .<\/p>\n\n\n\n

1.10 \u201cRefund\u201d\u00a0means an amount refunded to the Customer under the terms of this Agreement equal to (i) pre-paid fees for the time<\/p>\n\n\n\n

remaining in an applicable license term prorated to the period between (a) the date of termination and (b) the original license<\/p>\n\n\n\n

termination date specified in an Order Form. For the avoidance of doubt, a Refund may only be issued as expressly provided hereunder.<\/p>\n\n\n\n

1.11 \u201cSianty Software\u201d\u00a0means the Apps and Hosted Software, including any modifications, patches, updates, and upgrades<\/p>\n\n\n\n

thereto that Sianty develops or provides in connection with this Agreement, and Support Services.<\/p>\n\n\n\n

1.12 \u201cServices\u201d\u00a0means the Sianty Software and Professional Services.<\/p>\n\n\n\n

1.13 \u201cSupport Services\u201d\u00a0means the customer support services and Documentation, but excluding any Professional Services.<\/p>\n\n\n\n

1.14 \u201cProfessional Services\u201d\u00a0means the professional services that are provided by Sianty to Customer (i) as purchased separately by Customer under an Order Form, (ii) in Sianty\u2019s sole discretion, or (iii) as otherwise mutually agreed between the Parties.<\/p>\n\n\n\n

1.15 \u201cTerms\u201d<\/strong>\u00a0means the terms contained in this Agreement.<\/p>\n\n\n\n

2. ELIGIBILITY<\/strong>
To access or use the services provided by Sianty, You must be an authorized representative of a legal entity or at the age of majority according to the relative legislation. By accepting these Business Terms, You assure that the information you provide is accurate, complete, and always present. Inaccurate or incomplete information may result in the immediate termination of your account via Sianty.<\/p>\n\n\n\n

3. INTELLECTUAL PROPERTY RIGHTS<\/strong>
Sianty is, and shall be, the sole and exclusive owner of all titles, logos, trademarks, and copyrights displayed on the website and mobile application or contained in the documents and other materials that are created, made, or conceived in the course of performing the services, including all intellectual property rights therein (hereinafter \u2013 intellectual property). You shall not copy, reproduce, store, transmit, broadcast, publish, modify, create a derivative work from, display, perform, distribute, redistribute, sell, license, rent, lease, or otherwise use, transfer (either in printed, electronic or other form) or exploit any intellectual property, in whole or in part, for commercial purposes or in any way that does not comply with these Terms of Use or applicable laws without prior written permission of Sianty. In addition, the look of the website and mobile application, including all page headers, custom graphics, button icons, and scripts is the trademark of Sianty and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Sianty.<\/p>\n\n\n\n

The use or misuse of Sianty\u2019s trademarks or other intellectual property, except as specifically permitted by these Terms of Use, is prohibited. You shall promptly notify Sianty if you recognize or suspect that any of Sianty\u2019s intellectual property rights have been violated<\/p>\n\n\n\n

By accepting this Agreement, you agree to be bound by these Terms. If you don\u2019t agree to these Terms, do not use the Products. If you are accessing and using the Products on behalf of a company (such as your employer) or other legal entity which is our Customer, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms. References to \u201cyou\u201d and \u201cyour\u201d in these Terms refer to that company or other legal entity, our Customer. You may not use the Services if you are our direct competitor, as determined in our sole discretion, except with our prior written consent.<\/p>\n\n\n\n

5. CHANGES TO TERMS OR SERVICES<\/strong>
We may modify the Terms at any time at our sole discretion. If we do so, we will inform you either by posting the modified Terms<\/p>\n\n\n\n

within the Services or through other communications with you, our Customer. You must review the Terms whenever we modify them<\/p>\n\n\n\n

because if you continue to use the Services after we have posted modified Terms on the Services, you are indicating to us that you<\/p>\n\n\n\n

agree to be bound by the modified Terms.<\/p>\n\n\n\n

If you don\u2019t agree to be bound by the modified Terms, then you may not continue to use the Services.<\/p>\n\n\n\n

6. PRODUCT UPDATES<\/strong>
Sianty continuously improves the Products, and may from time to time (i) update Sianty Software and cause Firmware<\/p>\n\n\n\n

updates to be automatically installed onto Customer Hardware,<\/p>\n\n\n\n

(ii) update the Apps. Sianty may change or discontinue all or any<\/p>\n\n\n\n

part of the Products, at any time and without notice, at Sianty’s sole discretion. Updates or upgrades may include security or bug<\/p>\n\n\n\n

fixes, performance enhancements, or new functionality, and may be issued with or without prior notification to Customer. The customer hereby consents to such automatic updates.<\/p>\n\n\n\n

7. PAYMENT<\/strong>
The payment and billing terms are outlined in the applicable Order Form. Customer is responsible for all payments of applicable<\/p>\n\n\n\n

taxes, however, designated or incurred under this Agreement, and Customer shall reimburse Sianty for any taxes paid or payable<\/p>\n\n\n\n

on behalf of Customer.<\/p>\n\n\n\n


Service fees are charged every month unless agreed otherwise between the Parties.<\/p>\n\n\n\n

Services are billed at the beginning of each month<\/p>\n\n\n\n

. All payments should be cleared of any applicable taxes<\/p>\n\n\n\n

and fees for bank transfers (for payments made through the regular wire bank<\/p>\n\n\n\n

transfer).<\/p>\n\n\n\n

All the applicable taxes (such as VAT) should be paid by you according to your local legislation.<\/p>\n\n\n\n

Sianty reserves the right to amend and change its fees from time to time with prior notice of at least 30 days before the changes come<\/p>\n\n\n\n

into effect, by sending you an email. By using Sianty third-party payment processors, you agree to their terms of service. All fees are<\/p>\n\n\n\n

non-refundable, which means that there are no refunds or credits for periods where you did not use the Services or used it partially.<\/p>\n\n\n\n

8. ACCOUNTS<\/strong>
The customer shall be solely responsible for administering and protecting Accounts. The customer agrees to provide access to the<\/p>\n\n\n\n

Sianty Software is only to Authorized users and requires such Authorized Users to keep Account login information, including<\/p>\n\n\n\n

user names and passwords, strictly confidential and not provide such Account login information to any unauthorized parties. The<\/p>\n\n\n\n

customer is solely responsible for monitoring and controlling access to Sianty Software and maintaining the confidentiality of<\/p>\n\n\n\n

Account login information and any provided API tokens. If Customer or any Authorized User becomes aware that the security of any<\/p>\n\n\n\n

Account login information has been compromised, Customer shall immediately notify Sianty and de-activate such Account or<\/p>\n\n\n\n

change the Account\u2019s login information. Authorized Users may only use Sianty Software strictly on behalf of Customer and<\/p>\n\n\n\n

subject to the terms and conditions applicable to Customer herein. The customer is responsible and liable for any breach by an<\/p>\n\n\n\n

Authorized User of his or her obligations hereunder.<\/p>\n\n\n\n

9. CUSTOMER DATA<\/strong>
Ownership and Usage: Customer Data is accessible via the Sianty Software. The customer owns all Customer Data, and<\/p>\n\n\n\n

Sianty will keep Customer Data confidential. Customer hereby grants to Sianty a non-exclusive, transferable, sublicense-<\/p>\n\n\n\n

able, worldwide, royalty-free license to use, copy, modify, create derivative works based upon, display, and distribute Customer Data<\/p>\n\n\n\n

in connection with operating and providing the Services. Sianty will maintain reasonable administrative, physical, and technical<\/p>\n\n\n\n

safeguards for the protection of the security, confidentiality, and integrity of Customer Data. Sianty will not share Customer<\/p>\n\n\n\n

Data without Customer consent, except when the release of data is compelled by law. Sianty may collect and use analytics,<\/p>\n\n\n\n

statistics, or other data related to the Customer Data and Customer\u2019s use of the Sianty Software (i) to provide the Sianty <\/p>\n\n\n\n

Software to Customer; (ii) for statistical use (provided that such data is not personally identifiable); or (iii) to monitor, analyze,<\/p>\n\n\n\n

develop upon, maintain, and improve the Sianty Software. Such use shall survive the termination of this Agreement unless<\/p>\n\n\n\n

legally prohibited or Customer requests in writing upon termination that such use be limited to non-personally identifiable data.<\/p>\n\n\n\n

Customers may export Customer Data at any time through the export features in the Sianty dashboard or via the Sianty <\/p>\n\n\n\n

API. The customer acknowledges that some information may not be exportable via the Sianty dashboard or the API. If this<\/p>\n\n\n\n

Agreement terminates or expires and Customer does not renew, Customer Data may be immediately deleted.<\/p>\n\n\n\n

10. CONFIDENTIALITY<\/strong>
10.1<\/strong> Confidential Information: \u201cConfidential Information\u201d means any technical, financial, or business information disclosed by one<\/p>\n\n\n\n

Party to the other Party that:<\/p>\n\n\n\n

(i) is marked or identified as \u201cconfidential\u201d or \u201cproprietary\u201d at the time of such disclosure; or<\/p>\n\n\n\n

(ii) under the circumstances, a person exercising reasonable business judgment would understand it to be confidential or proprietary.<\/p>\n\n\n\n

Sianty Confidential Information includes information related to any Products, including the pricing thereof, customers, and any<\/p>\n\n\n\n

data or information that Sianty provides to Customer in the course of providing the Products to Customer. Customer<\/p>\n\n\n\n

Confidential Information includes Customer Data and any data or information that Customer provides to Sianty to evaluate,<\/p>\n\n\n\n

procure, or configure the Services (for example, makes and models of vehicles or equipment, address book or CRM data, vehicle<\/p>\n\n\n\n

routes, or similar information). Confidential Information excludes information that: (i)is now or hereafter becomes generally known<\/p>\n\n\n\n

or available to the public, through no breach of the receiving Party\u2019s confidentiality obligations; (ii) was known, without restriction as<\/p>\n\n\n\n

to use or disclosure, by the receiving Party before receiving such information from the disclosing Party; (iii) is acquired by the<\/p>\n\n\n\n

receiving Party from a third party who has the right to disclose it and who provides it without restriction as to use or disclosure; or<\/p>\n\n\n\n

(iv) is independently developed by the receiving Party without use or knowledge of or reference to any Confidential Information of<\/p>\n\n\n\n

the disclosing Party.<\/p>\n\n\n\n


10.2 Confidentiality Obligations: The Receiving Party agrees: (i) to maintain the disclosing Party\u2019s Confidential Information in strict<\/p>\n\n\n\n

confidence; (ii) not to disclose such Confidential Information to any third parties (except for any agents of the receiving Party in<\/p>\n\n\n\n

performing under this Agreement under reasonable confidentiality obligations); and (iii) not to use any such Confidential Information<\/p>\n\n\n\n

for any purpose except to perform under this Agreement or as authorized by the disclosing Party. Notwithstanding anything to the<\/p>\n\n\n\n

contrary in this Agreement, the receiving Party may disclose the disclosing Party\u2019s Confidential Information to the extent required by<\/p>\n\n\n\n

law or regulation, provided that the receiving Party uses reasonable efforts to give the disclosing Party advance notice of such<\/p>\n\n\n\n

requirement and reasonably cooperates with the disclosing Party at the disclosing Party\u2019s expense in preventing, limiting, or<\/p>\n\n\n\n

protecting such disclosure.<\/p>\n\n\n\n

11. PROPRIETARY RIGHTS<\/strong>
11.1<\/strong>\u00a0Sianty Software: Sianty and its licensors exclusively own all rights, title, and interest in and to the Sianty <\/p>\n\n\n\n

Software that Customer accesses or licenses, including all associated intellectual property rights. The customer acknowledges that the<\/p>\n\n\n\n

Sianty Software is protected by copyright, trademark, and other laws of the United Arab Emirates and foreign countries.<\/p>\n\n\n\n

Customer agrees not to remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices<\/p>\n\n\n\n

incorporated in or accompanying the Services. Customer shall and hereby does irrevocably transfer and assign to Sianty all<\/p>\n\n\n\n

rights, titles, and interests it may have in the Sianty Software to Sianty and Sianty hereby accepts such transfer. No<\/p>\n\n\n\n

ownership rights are being conveyed to Customer under this Agreement. Except for the express rights granted herein, Sianty <\/p>\n\n\n\n

does not grant any other licenses or access rights, whether express or implied, to any other Sianty software, services, technology,<\/p>\n\n\n\n

or intellectual property rights.<\/p>\n\n\n\n

12. PUBLICITY<\/strong>
Customer hereby permits Sianty to use the Company name and logo on Sianty \u2019s website, customer lists, and marketing<\/p>\n\n\n\n

materials to list Customer as a customer. However, Sianty will not use Customer\u2019s name, trademarks, or logos in any other way<\/p>\n\n\n\n

without Customer\u2019s prior consent.<\/p>\n\n\n\n

13. TERM<\/strong>
The term of this Agreement begins upon the date on which you accept this Agreement by executing an Order Form that references<\/p>\n\n\n\n

this Agreement and shall continue until the expiration of the last active Order Form where the license period ends or until otherwise<\/p>\n\n\n\n

terminated earlier as provided hereunder.<\/p>\n\n\n\n

13.1 Termination<\/strong>
You may terminate your use of the Services at any time by sending a notice to Sianty at least 30 days before the date of termination.<\/p>\n\n\n\n

Sianty may unilaterally block your use of the Services including the suspension of access to your account if you fail to comply with<\/p>\n\n\n\n

or violate the terms and conditions defined by the Terms of Service. In such a case, Sianty shall send you a notice before the date of<\/p>\n\n\n\n

termination. In the event of termination, you will continue to be responsible for any fees and\/or charges you have incurred before the<\/p>\n\n\n\n

termination.<\/p>\n\n\n\n


13.2 Effect of Termination: At the Customer\u2019s request, and subject to SIANTY\u2019s data retention and backup policies, SIANTY <\/p>\n\n\n\n

shall delete and remove any Customer Data on the Hosted Software.<\/p>\n\n\n\n

14. DISPUTE RESOLUTION<\/strong>
You agree to make a diligent, good-faith attempt to resolve any disputes or controversies relating to or arising out of these Terms of<\/p>\n\n\n\n

Use by informal negotiations within 30 (thirty) calendar days. During the time of informal negotiations, You agree to refrain from any<\/p>\n\n\n\n

action or behavior, including, but not limited to actions in the media or social networks that may harm the reputation of SIANTY ,<\/p>\n\n\n\n

its affiliates, employees or clients, or cause damage to SIANTY , regardless of where and when such actions would occur. In case<\/p>\n\n\n\n

of failure to solve any such dispute or controversy by way of negotiations, or if negotiations do not begin, the courts of Dubai shall<\/p>\n\n\n\n

have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms of Use.<\/p>\n\n\n\n

15. LIMITATION OF LIABILITY<\/strong>
15.1<\/strong>\u00a0No Consequential Damages: NEITHER SIANTY NOR CUSTOMER NOR ANY OTHER PARTY INVOLVED IN<\/p>\n\n\n\n

CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL,<\/p>\n\n\n\n

PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR<\/p>\n\n\n\n

GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, OR THE COST OF SUBSTITUTE<\/p>\n\n\n\n

SERVICES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE<\/p>\n\n\n\n

THE PRODUCTS, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR<\/p>\n\n\n\n

ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE OTHER PARTY HAS BEEN INFORMED OF THE<\/p>\n\n\n\n

POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF<\/p>\n\n\n\n

ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY<\/p>\n\n\n\n

FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY.<\/p>\n\n\n\n


15.2<\/strong> Cap: EXCEPT AS TO ANY EXPRESS INDEMNIFICATION OBLIGATION SET FORTH HEREIN, IN NO EVENT WILL<\/p>\n\n\n\n

EITHER PARTY\u2019S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE<\/p>\n\n\n\n

OF OR INABILITY TO USE THE PRODUCTS EXCEED THE AMOUNTS CUSTOMER HAS PAID TO SIANTY <\/p>\n\n\n\n

HEREUNDER, OR IF THE CUSTOMER HAS NOT HAD ANY PAYMENT OBLIGATIONS TO SIANTY (FOR EXAMPLE<\/p>\n\n\n\n

THROUGH A FREE TRIAL), ONE HUNDRED DOLLARS ($100).<\/p>\n\n\n\n


15.3<\/strong> THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF<\/p>\n\n\n\n

THE BASIS OF THE BARGAIN BETWEEN SIANTY AND THE CUSTOMER.<\/p>\n\n\n\n

16. GENERAL TERMS<\/strong>
These Terms together with any applicable Order Form constitute the entire and exclusive understanding and agreement between<\/p>\n\n\n\n

sianty and you regarding the Services, and these Terms supersede and replace any prior oral or written understandings or<\/p>\n\n\n\n

agreements between sianty and you regarding the Services, however, if an Order Form differs from these Terms then the terms<\/p>\n\n\n\n

of the Order Form control over these Terms. You may not assign or transfer these Terms, by operation of law or otherwise, without<\/p>\n\n\n\n

sianty’s prior written consent, except in the case of a merger, acquisition, or sale of all or substantially all assets of your<\/p>\n\n\n\n

company. Any attempt by you to assign or transfer these Terms, without such consent, will be null. sianty may freely assign or<\/p>\n\n\n\n

transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the Parties, their<\/p>\n\n\n\n

successors, and permitted assigns. Any notices or other communications provided by sianty under these Terms, including those<\/p>\n\n\n\n

regarding modifications to these Terms, will be given:<\/p>\n\n\n\n

(i) via email;<\/p>\n\n\n\n

(ii) by posting to sianty\u2019s website; or<\/p>\n\n\n\n

(iii) by posting to the<\/p>\n\n\n\n

Services. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.<\/p>\n\n\n\n

Either Party\u2019s<\/p>\n\n\n\n

failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any<\/p>\n\n\n\n

such right or provision will be effective only if in writing and signed by a duly authorized representative of both Parties. Except as<\/p>\n\n\n\n

expressly outlined in these Terms, the exercise by either Party of any of its remedies under these Terms will be without prejudice to<\/p>\n\n\n\n

its other remedies under these Terms or otherwise.<\/p>\n\n\n\n

17. CONTACT INFORMATION<\/strong>
If you have any questions about these Terms or the Services, please contact\u00a0Sianty<\/a>\u00a0<\/strong>at\u00a0info@sianty.me<\/a><\/p>","protected":false},"excerpt":{"rendered":"

Sianty Terms of Use Last Updated: February 2024 These Terms of Use represent the agreement between\u00a0Sianty\u00a0and You. 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